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Do I need to have a referral to receive treatment?

No. In the state of Oklahoma there is Direct Access, which allows you to immediately begin physical therapy without the need of a referral from a physician. However, if continued treatment is necessary beyond 30 days, a referral will be needed. Turning Point Physical Therapy is happy to help you with the referral process and will communicate with your physician to provide any needed documentation for continued treatment.

Do you take my insurance?

Turning Point Physical Therapy is an Out of Network clinic. We have a fee-for-service model and information can be provided for the patient to seek reimbursement from their insurance for services that are applicable. As an Out of Network provider we are able to provide the best treatment in a one-on-one environment without limitations of insurance. You are also able to apply HSA/FSA money to our services if you wish. If you have questions regarding this model, please do not hesitate to contact us with further questions.

Do I need to have an injury to receive physical therapy?

No. You do not have to be injured in order to receive physical therapy treatment. You can still benefit from physical therapy to address any symptoms or concerns you may have without having a specific injury. If you have questions about which services may benefit you, please contact us.

What locations do you serve?

Turning Point Physical Therapy currently serves the Oklahoma City metro area for in person appointments. We are a mobile physical therapy clinic and will meet you at a location convenient for you. If you are unsure whether or not you are located within our region, please contact us to see if a virtual session would be a better option for you. Utilizing virtual sessions for consultations, movement screenings, and monthly programming allows us to serve you across the country.

What if I'm not sure if I would benefit from your services?

Please contact us and we would be happy to discuss your questions and concerns through a brief phone consultation to determine which services would be appropriate for you. Our services range from physical therapy evaluation and treatment to wellness services including strength and performance training, movement screenings, and injury prevention. 

What if I need to cancel or reschedule my appointment?

Please let us know as soon as possible if you need to cancel or reschedule your appointment to avoid any cancellation or no show fees. In order to achieve your goals, full and consistent participation with visits is necessary. It is your responsibility to know when you have a scheduled appointment, and reminder texts will help with that. Appointments which are missed or cancelled less than 24 hours in advance will result in a cancellation fee. A cancellation fee of 50% of the visit cost will be charged for the first visit missed or cancelled appointment, and the full amount of the visit will be charged for any other visit following. Cancellations can be done by phone, email, or text and your visit will be rescheduled as soon as possible. Special cancellation situations will be considered on a case by case basis. Please know that if you are unable to cancel 24 hours in advance, we are unable to offer your appointment time to another patient in need of treatment.

What precautions are being taken in regards to COVID-19?

A screening questionnaire will be given prior to the start of each appointment as well as temperature checks. Each visit will be one-on-one with the patient and physical therapist to limit contact and exposure. The patient and physical therapist are required to wear face masks appropriately during the entire visit as well as perform proper hand washing. Each piece of equipment will be cleaned before and after the visit. We kindly ask that you let us know immediately if you are feeling ill and we will do the same. If you feel more comfortable with a virtual visit, we are happy to set that up for you. If you are having any symptoms of COVID-19, your cancellation fee will be waived and we will reschedule your appointment at the appropriate time.

Cancellation Policy
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